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HOME HELP CENTRE MODIFICATIONS & CANCELLATIONS CORONAVIRUS (COVID-19) - CHANGES, CANCELLATIONS AND EXTRA FLEXIBILITY

Modifications & Cancellations

Coronavirus (COVID-19) - Changes, Cancellations and Extra Flexibility

We are closely following developments regarding the COVID-19 crisis with the safety of our passengers, employees and partners in mind. 

 

As the situation develops, we understand that your travel plans might be affected and we would like to reassure you that we are doing everything we can to minimise any possible disruption as a result of this crisis. For your peace of mind, we’ve compiled some possible scenarios that might affect some of our customers:

 

 

IF YOUR FLIGHT IS RESCHEDULED

 

If your flight times have changed or you have been reallocated to a different flight, please let us know as soon as possible so we can do our best to accommodate your new flight details free of charge. You can find more information about amending your booking on your booking confirmation. 

 


IF YOUR FLIGHT IS CANCELLED OR SHOULD YOU DECIDE NOT TO TRAVEL

 

Should your travel plans change, you can always cancel your booking and receive a full refund up to 48h before your scheduled transfer time.

 

As we understand that customers might need to cancel their holidays with less notice, we are now offering additional flexibility for last-minute cancellations. If you cancel your booking less than 48 hours before your scheduled transfer you will now be eligible to receive credit for the full value of your booking which can be used on any future reservation made before December 31st 2020.

 

In order to receive credit for a future booking, please request your cancellation a minimum of 6 hours before your flight’s originally scheduled arrival time or your scheduled pick up time for transfers to the airport.


To cancel your booking, simply reply to your booking confirmation email. If you prefer, you can also use our contact form and quote your booking reference.

 

If you have any questions at all, please contact Customer Service and we will be happy to help. 
















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