All FAQ's | Ziptransfers

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HOME HELP CENTRE ALL FAQS

Making a booking

We arrive on different flights. How can we book?
How far in advance should I book?
Can I book on behalf of someone else?
Can I book a different vehicle or route for my return transfer?
How do I book a transfer to the airport?
I want to book for today / tomorrow
Where do I enter my late booking code?
I want to be collected later than the pick-up time given on your website
Our group is staying in different locations. How do we book?

Choosing your route

Can I book a transfer if I am not coming from/to the airport?
I can't find my airport / cruiseport. What do I do?
I can't find my destination. What do I do?
Can we make a stop to collect keys to our rental?
I'm arriving and departing from different airports. How do I book?

Luggage & Extras

Can I book child seats?
How much luggage is my group permitted?
Can I bring my wheelchair?
Can I bring my pet on the transfer?
Can I book more than one extra stop?

Pricing & Payment

Can I have a discount?
I need an invoice. How do I request it?
How can I pay for my booking?
Can I pay the driver?
How do I get a receipt?
Are gratuities included?

Before travelling

I haven't received my booking confirmation
Do I have to print a copy of my booking confirmation?
Do I need to confirm my booking with you after getting my booking confirmation?
How do I know my booking was successful?
I accidentally deleted my booking confirmation
Will I be given my driver's details?
Which car model or brand will be used for my transfer?

Modifications & Cancellations

How do I cancel my booking?
How can I change my booking?
How can I upgrade my vehicle?
Can I add passengers to my transfer?
My flight has been changed. What do I do?
I accidentally entered wrong details when booking
What happens if my travel plans change?

While travelling

Can I have my driver's phone number?
What happens if I can't find my driver?
How long will the transfer be?
Where will I meet my driver?
How long will I need to wait before my vehicle departs?
What if my flight is delayed?
What if my flight is cancelled?
What happens if i miss my flight?

General FAQs

How can I make a complaint?
Will there be anyone else travelling in the vehicle I book?
What is a private transfer?
Will I be dropped-off and picked up directly from my hotel or private address?
Can minors travel alone?
I forgot an item in the vehicle. How can I get it back?
...

Can't find you're looking for? We'd love to help you!

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling.

Top FAQs

How long will I need to wait before my vehicle departs?

I accidentally entered wrong details when booking

Are gratuities included?

Can we make a stop to collect keys to our rental?

How can I make a complaint?

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