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HOME HELP CENTRE WHILE TRAVELLING WHAT HAPPENS IF I CAN'T FIND MY DRIVER?

While travelling

What happens if I can't find my driver?

If you do not immediately locate your driver, please give us a call on one of the 24/7 telephone numbers printed on your booking confirmation. We'll contact the driver and send him or her directly to your location or guide your group to the established Meeting Point.


Please do not move from the meeting point unless specifically advised to do so by one of our Customer Service team. Keep in mind that we are unable to offer refunds for services or alternative travel arrangements that are made without having previously contacted our Customer Service team via telephone.









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